Our guarantee

Barton-Harvey & Co, offer peace of mind 14-day money-back guarantee, no questions asked. A full refund will be given under the following conditions.

  • The merchandise must be returned or exchanged within 14 days upon its receipt, and must be in its original condition.
  • The merchandise must not be damaged, worn, used or resized.
  • The merchandise must precisely match product data records.
  • Original Certificate(s) must be returned with the merchandise.
  • Diamonds and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused.

Refunds will be issued by the same method in which they were received, meaning the original form of payment via PayPal.


In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by us. We are not responsible for any additional fees or charges applied by the banks or any other parties throughout the process.


  • Please note, unfortunately we are unable to give a refund on any costom orders that are made especially for our customers.
  • Please note when you buy from Barton-Harvey & Co any import duty and VAT is included in the price for the UK only.

Shipping information

Barton-Harvey @ Co appreciates your business and values our customers, therefore the company is proud to offer free international shipping worldwide.


There are no hidden fees or additional expenses that will be added onto the cost of the items (loose diamonds or jewelry piece) at any point.

  • However, we recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence. Barton-Harvey & Co, or our suppliers will not be responsible for any duties, VAT, taxes or surcharges levied by the customer’s country if outside of the UK.


The free international shipping is to the address provided by the customer. However, in the event that a shipment is held/stored with a carrier/customs and fees are applied, the customer is responsible to pay the charge in order to have the shipment released. If for any reasons the shipment must be returned back to us, the customer will be held liable for the cost of the returning shipment.


In the event that a customer chooses not to complete a transaction, any fees applied for storage and returned shipment will be deducted from the refund issued for the order.


Following are additional points with regards to shipping:


  • All orders are fully insured before shipping.
  • Shipment takes up to 5 business days after Barton-Harvey & Co receive your order if the item is in stock.
  • Shipments cannot be made to P.O. boxes. Therefore, a proper shipping address, telephone number, and name of receiver must be provided before the sale is complete.
  • No item will be shipped until full payment has been received and cleared.
  • Every item is shipped with an invoice and an appraisal if one has been requested.


The companies we work with are members of various associations

The World Federation of Diamond Bourses

The World Federation of Diamond Bourses sets very high demands of its members. It demands honesty and integrity in all the fields of the trade - the result is that our work is ethical in every possible way.


Among these principles, we promise never to trade in conflict diamonds, to always describe diamonds accurately and fairly, and to refrain from unethical conduct against our clients.


We do our maximum to work in accordance with the expectations of the WFDB, and to serve you, our clients, to our greatest ability.

The Israel Diamond Exchange

The Israel Diamond Exchange is one of the leading diamond exchanges in the world. 

NCDIA - "Natural Color Diamond Association"

NCDIA - "Natural Color Diamond Association" is the world's leading Fancy Color Diamond association, and its members are known for their expertise in natural fancy color diamonds. 

BH & Co